Tadcon, Inc. has two levels of support available they are
24x7 (24 hrs per day 7 days per week) and 8X5 (8 hours per
day 5 days per week). The only differences between the
two are availability (round the clock vs 8 hrs per day)
and the annual cost. Support is billed on an annual
Clients who are
current on their annual support receive the following
Direct Access to Tadcon help personnel via telephone
(direct line), internet/email and facsimile.
Correction of errors and bug fixes. (refer to warranty
section for definition of bug fixes).
interim patches that may be released in between
up-grades including new releases.
Problem assistance and remote assistance via remote
Upgrades to TMS are
generally on an 18 month cycle with interim patches
released as necessary. The primary driving force for new
functionality is from the existing customer base. Tadcon
evaluates each new request for functionality based on its
applicability to the user community, compliance with
existing regulatory guides and specifications and business
needs of the requesting organization.
Upgrades and New
Releases are made available to all customers who are
current on support as soon as they are released. New
Releases are distributed on CDROM, while patches and
interim release can be distributed electronically. In the
event that a customer has not kept current with product
releases, Tadcon provides a upgrade path from any previous
version to the then current version.
TMS is also upgraded as necessary to
keep in sync with the Oracle product versions upon which